I am having problems working out where Openreach responsibility lies for a phone line. Thanks Karl. BMW crash takes out the internet at The Willows. As in Lytham FY8 ? Sky customers are reporting a few however BT broadband is being crucified. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. Raised ticket on Sunday and was told it was an earth fault and Openreach should resolve this by Thursday 7th. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. Hi, Please can someone help. I'll ask our network teams to chase them for an update. You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you:. Openreach have called just now and they say they fixed the fault in the 26th. i checked all. Chatterbox. The wiring you install will be pivotal to their experience. FTTC (Fibre To The Cabinet) most likely which means the connection from theOn 4th, an Openreach engineer arrived, looked at the cable and told me it had to be replaced, but he couldn't do it as it needed to be escallated to another team with more equipment. 2. I just need to make this absolutely clear. The fault has now been reported and an engineer visit is 8n place for next Tuesday. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. That. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. The engineer said he's going to have. You can't contact Openreach directly. Hi, No the engineer did not show up. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in the same. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. No one called. May 1, 2019. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. When you order a fibre service for the first time, Openreach assigns a port to you. I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. Solar PV 5. . Regards, Karl. 30. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. The official line is that you must call in Openreach to fix it. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. I reported a line fault (noise on line and constipated broadband…) on 17th July and I’m still waiting for Openreach to fix the problem. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August Do you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. Download is approx 35Mbps (OK fo. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. He was a young man ,very talkitive,so I asked him how long he worked for bt He informed me that it was. Appointments are available between 7am-6pm Monday to Saturday. £29. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. The wiring you install will be pivotal to their experience. jpg 396 KB. If you have found this solution helpful please tick this as the answer. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. I do not need to be my property for the visit. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. Threatened me with charges if it was my fault and everything. If you're having a problem with your phone equipment, there are a few simple checks you can do to try to find out what's wrong. . Nothing happened until 11th when BT simply closed. The BLUE cable shown is BT Openreach’s responsibility, and the RED part is yours. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. I had a fault on my line. Crime and scams. Message 1 of 9 (448 Views) Reply. even though there have been significant and long lasting impacts on Openreach and. Openreach won’t fix our fault. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailThe fault has now been reported and an engineer visit is 8n place for next Tuesday. But every time I call they say it will be a week later, with. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. At present most consumer broadband packages on. Thanks! The telephone line can be crackly at times but we don't use it much. If they find faults, they have to pay for the repairs. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be. Hi All Long story short, have recently taken out BB and a phone line (didn't have an active landline as cancelled BT one 2 yrs ago) with Virgin, though through BT's line and exchange as no cable in my area. 8. Change your wireless channel - TalkTalk Help & Support Karl. (committed) Sun 02-Sep-12 08:48:34. Openreach had to dig up our pavement again to get at the fault. You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. Re: Fibre cable connector broken by builders - BT think they can fix remotely. Let me know how itOpenreach engineer came out. there is no connection. Give your provider reasonable time to fix the problem. If they have to dig up the road, Openreach have to obtain permission from the local authority. Solar PV 5. This may be a wifi issue. sicomplaints@openreach. . (“Wait a minute! You said “don’t worry” – now you are trying to panic me!”) Not so. Restart your Openreach modem to fix connection problems. . Did the engineer arrive? Your fault ticket has not updated just yet. Openreach - how long to fix a fault. wfh won't prioritise the repair. Level 3 Report 13. Delays shouldn't take months. If they have to dig up the road, Openreach have to obtain permission from the local authority. Make sure all cables are properly attached. He said it would all be up and running in 48 hours. Zen are another isp that may or may not use openreach infrastructure either way they are not going to show info relating to another isp. Engineer came out. It is so frustrating as we have now been without phone or broadband for so long. Edited by deleted (Mon 16-Oct-17 18:33:36)I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. It’s been over two years since Openreach withdrew its own VDSL2 modem as an option from their Fibre-to-the-Cabinet (FTTC) installation service, which many ISPs initially provided to customers before self-installations and all-in-one routers became the norm. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. Broadband and wi-fi. Proud member of the wokerati, though I don't eat tofu. An engineer worked on the exchange 2 days later and cut me off. Report a fault to fix a problem. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. 365 days a year. 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. Or you can call Crimestoppers on 0800 555 111. Thanks: 5. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. 00, clear by 23. 10 This performance is particularly important across the following services provided by Openreach: a) Repairing faults – when a fault originates in Openreach’s fixed access network, retailIf the bridge tap is before the master socket then it is Openreach who have the responsibility to remove it. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. OpenReach define fix times as the number of Engineer Visit Hours (see below; Basic and Prompt options) within which they aim to resolve the fault; there is no guarantee. The last note was left on 04/05/2020 indicating that further dig work is required due to the location of the fault. Of course I'd have preferred to stay, why would we firstly join you and then actually renew our contracts. Post 2 of 2. by . Tonight’s episode of the BBC ’s popular consumer affairs TV show, Watchdog, took BTOpenreach’s “ promises to keep the nation connected ” to task and heavily criticised the group for failing to fix broadband and phone problems and for not being directly contactable. Normally a few times a year OR are out to fix the line despite the fact. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. BT faces strict new measures to speed up Openreach repairs on its aged copper infrastructure from the start of next month, the UK's communications watchdog said today. Openreach support have logged the fault and there is nothing for anyone at Plusnet to do, their contractor mucked it up and they will fix it OK, if I also log a 'fault' it. Get help to fix your dropping broadband connection. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. It doesn't cut in and out though. openreach fault tracker; openreach fault trackerreptile and amphibian merit badge powerpoint. 00, clear by 23. Run a broadband speed test. If we find a fault outside of your property, we may arrange a separate. By the time July 2023 comes around you may find that you are no longer able to simply "go back to Sky," at least not on an FTTC service. The reviews are not that accurate. they’ve declared that the fault is external and called upon BT Openreach to fix the. 72 hours later I get a call from the engineer. But in return, providers must push FTTP wherever they can. It was an external fault which was put down to ‘corrosion’ somewhere on. Your booking reference number, your IMEI or your mobile number. Openreach - how long to fix a fault. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. bobblet35 • 15 hr. Ask for the leaflet quoting document number "PHME 87180". Overall Openreach is said to have installed. Visit Charge £130 Standard. By selecting Accept, you are agreeing to our cookies. A few minutes ago I had a ticket update from PN that said that an Openreach engineer had fixed the problem, but there’s still terrible noise on the line which would. The fibre cabinet is approx 400 metres fro. We can see high errors occuring, interference being detected and sometimes we can even see a hard fault such as a high resistance joint or similar. 15 per missed. bobblet35 • 15 hr. NOTE: I only provide help on the forums and NOT via PM. they'll report the fault to Openreach to get fixed as quickly as possible, the same as any ISP but repeatedly phoning is pointless. This includes everything in the local loop up to - BUT NOT BEYOND - the consumers Network Terminating Equipment (NTE) fixture at the. Photograph: Joe Doylem/AlamyBefore you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. Hi smiddy1968, I've logged this over to our network team for further investigation. We have had no broadband for over4 weeks now. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. In the meantime, I've been connected to TalkTalk 'fibre' for 3 weeks now but can not: play online xbox games, stream Netflix, stream Amazon and loading a web page takes ages and constantly times out. Follow our simple step-by-step instructions to get your problem sorted. Click herefor guidance and useful information for the Openreach Order and Fault Trackers, as well as the Terms and Conditions associated with their use. 95 per month per line; fault response within 6 hours; £5. If you can prove a fault they have to fix or compansate. Many problems can be resolved by 'power cycling' your Openreach. . Are you seeing slow speeds over WiFi ? Thanks Karl. e. She tells me it will be another three business days. 9 million telephone poles and junction boxes across the UK. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. You can click my Broadband Speed Test to check the line in 30 seconds. Hope you're back up and running soon. PN have just passed this back to Openreach as the PN op confirmed that the line quality was very poor. chris6273. So sorry its from 10th February not wor. I have recently had a week without phone service which was eventually rectified by Openreach repairing the wiring on the telephone pole. Depending on what is actually faulty will determine how long to repair it. Home is where my books are. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. There’s probably water in the underground lines. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. Not that long ago I found a pressure fault in a 1200pr plugs expanding! They used them on lead to poly joints. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Possible Openreach MK2 fault 3 weeks ago Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight;Run tests to look for a fault and get a fix in less than 5 minutes Book an engineer visit for major faults Restart your router and get a call back if you're still having problemsAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. Hi beckyh81 I can only apologize for this ongoing issue. wrote: Lol just had a text from sky saying problem has now been fixed. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. My service is called Fibre 35, it is not FTTP. jpg 441 KB. Customers waiting for a new line to be installed must. I guess as we are upgradinghow long to cook gammon steak on george foreman grill; how to unlock travelpro luggage; crimea water crisis 2022; 248 tupperware road hemingway, sc 29554;. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. Howdy, Stranger! It looks like you're new here. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. At present, Openreach’s full fibre rollout. We send out Openreach. 3. Here for You –. endobj 7:43. Openreach are taking sky for mugs and its the paying customer that goes without service. £9. If real unlucky, the lead in to your property is borked, and will require replacing. Bank Holidays) Engineer Visit Hours (Basic care): Mon-Fri, 08:00-18:00 (exc. There may be a connection problem - check your Hub. I said I'll be interested to know how it could possibly be our fault since everyone including the dog was watching TV when it died. Popular Poster on 05-05-2020 03:58 PM. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. New service: 07701407770. People complain about Openreach majority of the time when in actual fact, its the service provider who has messed up. uk. By selecting Accept, you are agreeing to our cookies. If the answer is ‘yes’ to either of the two Covid-19 exposure questions, the job will be furthered for reappointment bySo, here we are. i do rely on a landline as im 69 in fraile heatlth since my husband died in febuary. . Internet Matters; My Account; Mail; Login NEED SOME HELP? We’re here 24/7. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. Technically, You Have Damaged Openreach’s Infrastructure. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. This may be a wifi issue. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. compensation will be due if you experience a total loss of service which isn’t fixed by 11. Openreach looks after 192 million kilometres of network cable, 110,000 green cabinets, and 4. 2kWp system, SE facing, >1% shading, installed March 2019. OpenReach have found cable fault - but haven't come back to fix it drykloke. Get in touch if you'd like us to call. Openreach have identified that we need a new line put in (very possibly because. I can now video stream. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in sight!! I call multiple times per week to get an update on the order, and each. 8. It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. co. He denied. Fault response within 24 hours; £3. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. First of all, BT Openreach offers a wide range of broadband services to providers, including Fibre to the Home (FTTH), Fibre to the Building (FTTB), and Fibre to the Curb (FTTC). Speak to your trader directly first. Simply use your mobile phone to send one of the following text messages to the numbers provided: Landline issues: text PHONE to 61998. So PN released me. 8 r-500 that's Google's DNS. An Openreach engineer visited on the 2nd day and said the fault was between the poleOpenreach had updated the fault on the system to say 'specialist engineer requested, will check progress on the 12th of April. The fault has now been reported and an engineer visit is 8n place for next Tuesday. 13 January 2021 at 10:41PM. I approached the Opeanreach employee at the other house. We have had no broadband for over4 weeks now. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still o. Openreach are well known for not up. Speak to your trader. There was always a phone line to the property but itFY8 Lytham is the next town, mine is LCSTA St Anne's (according to Samknows) , not sure they're the same? "Good" to know it's not just meHi. We'll give you a 2-3 hour timeslot for your appointment, and your engineer can arrive at any time within this timeslot. Openreach have requested we review the report on 09/05/2020 as the work is likely to. Some ISPs weren’t particularly pleased. BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalOpenreach Phone Number 1. . Depending on the kit status lights and reset details. Mobile costs may vary. Find out when to get in touch Report. It hasn't. Openreach Support Email. To track your repair, we just need two bits of information. Guess what It has not been fixed phone line still dead. After this, we’ll compensate you £9. This may be a wifi issue. If connector has been damage you may well be charged for the repair. This is the second time in two months that I’ve had the same (or very similar) fault – the last was reported on 16th May and not resolved until 26th June (with at least 5. Proud member of the wokerati, though I don't eat tofu. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. Call us for sales enquiries about. Contractors come dig the hole, an engineer comes and remakes the joint. Does Openreach have to fix faults? Openreach normally aim to fix reported faults within 3-5 working days of being notified of them, but that could easily lengthen due to bad weather causing high demand. My connection to my Sony smart TV is on wifi. If connector has been damage you may well be charged for the repair. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . digital. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. If you report a fault on a Monday, you'll get £9. Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Message 3 of 13. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. 131 Views. . It is with their Civils department as it requires a dig in the pavement. Try your Broadband out and see what your speed is. Hi all, Having moved into a new home on the 11th of September, the house had numours phone ports dotted around, I went for BT. Check out the options available from Openreach below: These levels are defined by the response times of Openreach engineers to reported faults. . Find out more. this problem only occured when i had his stairlift removed. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. Openreach fix times v British Gas. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. Update: Open Reach came out yesterday! They dug up the pavement and so far my service has improved. Check that the thin white fibre optic cable coming into your Openreach fibre modem is inserted and not damaged. Sky have told me that there is no info. My FTTP has been down for 8 days, red LOS light on the ONT. Hi I have had a problem with a noisy line for some time now and to cut a long story short BT Openreach came yesterday to fix the fault. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. gin123 Posts: 4 Newbie. You should do a speed test and a ping test, try CMD and ping 8. 33 for the full day you had. i contacted talktalk but they have failed to help solve this problem. Report after 13. 00 clear by 12. Give your provider reasonable time to fix the problem. Download is approx 35Mbps (OK fo. When you order a fibre service for the first time, Openreach assigns a port to you. Thanks: 5. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. OK, your post is a wee bit confusing. Checking the Router Settings. Hi everyone. Fix a problem. I'm furious. Green. How long should it take to fix a fault? There are different guarantees depending on your broadband service level. You'll be charged if the problem is caused by things like: 1. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. We still see far too many complaints from customers who are forced to pay for work that isn’t strictly. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Clear by 23. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). but the knowledge of the customer is limited on how the whole process works hence they naturally blame Openreach when its actually not their fault. . wrote: Absolutely, yes. How long should BT. After a few visits I got an switched on Openreach engineer who checked each section of the line. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. If they use the Openreach structure, then if there isn't any MSO's in teh area (Major Service Outages) Openreach normally respond to the fault within 3 working days. Then call 999 as soon as it’s safe to do that. Fix times. e. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. There is no need to contact Openreach directly, Indeed this might interfere with getting the problem fixed. Therefore, anything in this blog from this point on should be read as hypothetical. Today Openreach issued an interesting update. Openreach failing to respond or fix fault. We've had the first line support openreach engineer come out and assess the state of our line after having issues with. At a guess, back in service by Thursday or Friday. Sync 71288/12440Kbps @ 600m. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. After a few visits I got an switched on Openreach engineer who checked each section of the line. You then say you have 36MbpsDo you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. The pavement is even marked with where the dig needs to take place. OpenReach came out again yesterday and of course didn't know anything about the previous investigation. Thanks to everyone involved in helping me get this sorted. This may save you from calling us or paying for an engineer to come out. The OpenReach engineer who came to complete the connection knocked on our door and talked to my wife. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Next week I am moving into a house that burned down a few years ago and has now been rebuilt. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. 8 r-500 that's Google's DNS. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. 8. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected).